Warranty Policy
Mistakes happen. Our warranty gives you additional protection for your Gavy product, as delivered new in the original packaging to the original end-user purchaser (“Product”), subject to the exclusions, and terms and conditions herein.
1. Accidental Damage Protection warranty (ADP warranty)
Our products are not covered by ADP warranty unless otherwise advertised.
Our ADP warranty covers accidental damage to the Product that arises during the first 30 days, starting on the day you purchase the Product. Products with eligible ADP warranty claims will be replaced.
Damage that is caused deliberately, or arises from lack of reasonable care, theft, and/or loss of the Product will not be covered under the ADP warranty.
2. Standard warranty
In addition to our ADP warranty, where applicable, we offer a 12-month Standard warranty to ensure you stay protected for as long as possible, subject to the exclusions, and terms and conditions herein.
Our Standard warranty will last for a period of 12 months, starting on the day the product is purchased.
Products with manufacturing defects such as missing materials or components will be replaced free of charge, and we will cover return shipping for approved manufacturing defect claims. Products which are found to have any damage not directly caused by a manufacturing defect will not be covered under this warranty.
3. Making a warranty claim
To be eligible for a claim under the ADP warranty or Standard warranty, you must retain the product, proof of purchase, all packaging included with the product, and any items included with purchase. Only receipts or invoices from our official website or authorized dealers will be accepted as valid proofs of purchase.
At our discretion, we may request for you to provide any combination of the following items for inspection before processing your warranty claim.
- The Product
- Proof of purchase
- Product packaging
- Items included with purchase
Any and all costs incurred in providing the requested items will be borne by the end user, except for return shipping on approved manufacturing defect claims.
We reserve the right to reject any warranty claims at our sole discretion for reasons including but not limited to: deliberate damage to products or damage arising from a lack of reasonable care; missing items; and threats and/or harassment through any medium.
If your order arrived damaged, please refer to our Returns policy.
4. General terms
No warranty or guarantee given by any other person, firm or corporation with respect to the Product shall be binding on Gavy.
Gavy reserves the right to interpret the provisions in these warranty policies. Gavy reserves the right at any time and without notice to change the information provided in the warranty policies above.
Need help?
Contact us at contact@gavy.com for questions related to warranty claims.